The Catholic Syrian Bank Limited

P B NO. 5516 UNIVERSITY CAMPUS, PALAYAM THIRUVANANTHAPURAM, KERALA
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Listing Description

CSB Bank Limited had its modest beginning in November 1920 and is currently the oldest private sector bank in Kerala. During this century-long period, the Bank has grown from strength to strength, adapting admirably to the far-reaching social, political, and economic changes that have taken place during the period. The enterprising spirit inherited from its founding fathers has been maintained throughout its history, which has blended the tradition of hard work and customer focus in its march to the new Millennium.

It was in the year 1969 that the Bank became a Scheduled Bank, as it was included in the Second Schedule of Reserve Bank of India Act. In 1972, it came out of its traditional bastion and opened its first branch in Chembur, Mumbai. “A Class” Scheduled Bank status was attained by the Bank in the year 1975 and it entered the field of International Banking in the same year. CSB Bank currently operates 757 branches and 655 ATMs nationwide, dedicated to ensuring an exceptional financial experience for our esteemed customers. For efficient administration, the Bank has organized all its branches under 11 Zonal offices. The Bank delivers its products and services through multiple delivery channels that include branches, ATMs, internet, and mobile banking.

While the Bank has a long operating history as a traditional bank, it is currently focusing on initiatives to transform itself into a full-service contemporary bank. Towards this end, the Bank has recently undertaken several initiatives to enhance its business focus by upgrading processes, technology, and human resources. As part of its transformation, the Bank has organized its operations under focused business areas; re-aligning, training, and incentivizing employees; creating new products and services; increasing sales and marketing efforts; investing in technology and strengthening the monitoring and risk management framework.

We have implemented strategic changes in our business model as a full-service new-age private sector bank backed by our globally reputed promoter – FIH Mauritius Investments Ltd, a Company wholly owned by Fairfax India Holdings Corporation( Fairfax India), part of Fairfax Group. To this end, we have re-aligned our organizational set-up for efficiently driving our operations and business strategy, wherein branches will be responsible for deposits, cross-selling, and customer servicing, and all loan products will be driven by dedicated teams, with each business team operating as a profit center. We have rebranded ourselves in the year 2019 by changing our name to “CSB Bank Limited”, to address region and community-related perceptional issues associated with our previous brand name.

The Bank completed its Initial Public Offering (IPO) to the tune of Rs. 409.67 crore which received an overwhelming response from the investors and the issue was subscribed overall by 86.92 times. Subsequently, the Bank’s shares were listed on Indian stock exchanges on December 4, 2019.

CSB was the pioneer in the field of mechanization among banks, a process that started in the year 1975. Since June 2009, all our branches have been brought under the CBS platform, named MARVEL, developed jointly with a reputed software company. Technology has been leveraged for providing banking convenience to customers and all our branches have been enabled and included in the RTGS network. As a member of the National Financial Switch of IDRBT, our customers can have access to almost all ATMs, all over the country belonging to different Banks. SMS and e-mail alerts are available to customers on demand.

Currently, we have a client base of more than 2.15 million customers. CASA portfolio constitutes 32.18% of our total deposits as of 31.03.23. To make the right proposition to the right customer at the right time, tailor-made banking products have been designed to cater to the specific banking needs of various sections of society. The Bank currently has four principal business areas, namely, (a) SME Banking, (b) Retail Banking, (c) Corporate Banking, and (d)Treasury Operations.

Tie-up arrangements have been made with reputed companies for providing other financial products to our customers. For providing insurance solutions to customers, the Bank has tied up with Edelweiss Tokio Life Insurance, ICICI Prudential Life Insurance, HDFC Life Insurance (For Life Insurance), ICICI Lombard General Insurance, Reliance General Insurance, Go Digit General Insurance (For General Insurance) and Aditya Birla Health Insurance (For Health Insurance). International money transfer service and wealth management through mutual fund routes are also made available to customers. We have also joined hands with One Card and Master Card to launch a new co-branded credit card.

Good corporate governance, regulatory compliance, and corporate social responsibility form an integral part of the bank’s philosophy. Bank has a total staff strength of around 6800 who are trained and equipped to render efficient customer service. We intend to service the entire financial needs of the customer. We are also expanding our product suite, services, and digital banking platform, with investments in technology aimed at improving our customers’ experience, making it easier for them to interact with us, and offering them a range of products tailored to their financial needs.

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