Over the last few years, intensive efforts have been undertaken by the Government of Kerala to provide a stronger platform for the State’s transition towards a knowledge-based society. The integral element of this effort is the promotion of Information and Communications Technology (ICT) as a strategic driver to support and contribute directly to the growth of the economy as well as enhance the quality of life of the citizens. The Government of Kerala acknowledge ICT as a key enabler for the State’s overall development and remains deeply committed to its dissemination, both as a crucial engine of economic growth and as a tool for increasing productivity, speed & transparency in governance. The State Government intends to define ways to leverage on ICT to transform the Public Sector’s internal operations and provision of Government services to the public. This transformation involves providing the services and information on an ‘anywhere and anytime’ basis.

The State Government announced its first IT Policy in 1998. It was followed by periodic amendments, which provided comprehensive support for the further development of the ICT sector.  These policies have helped Kerala achieve unique distinctions as a preferred IT/ITES investment destination and a leader in E-governance.

The vision of e-government is to create a collaborative environment that promotes the reinvention of governance by ensuring high-quality services to the public. Expectations are high and citizens now expect their public services to be equally accessible and convenient. The State Government envisions a future where all components of society can communicate and transact their operations effectively and efficiently.