Every company that markets products to customers requires an Interactive Voice Response (IVR) System. The IVR system offered by Adlinks routes calls to the right team or executive based on the caller’s input. The customer can use the phone’s keyboard to interact with a pre-recorded voice to generate certain outcomes. An IVR system is great for Customer Feedback and after-hours or 24×7 Support. We offer multi-lingual interaction.

Adlinks, founded in 2007, is the fastest-growing cloud telephony company offering an IVR platform and related services in Kochi. We are the leaders in providing after-sales support based on voice and data over communications platforms in Kerala. Headquartered in Kochi, we offer our services to clients across the world.

IVR and SMS marketing are extremely important tools for effectively reaching out to customers in today’s world, especially since most of them are connected over smartphones. It has become vital for every business organisation to keep in touch with customers, keep tabs on their satisfaction levels, and understand their preferences for products and services. Added to this, we now offer WhatsApp Business customization for businesses. As WhatsApp is extremely popular in this region, it has become the best way to communicate with customers through message-based interaction for buying products, taking appointments, or accessing services. Customers can be given instructions and be shown pictures as well as videos of the products or services.